Megaflo hot water problems

This Heatrae Sadia Megaflo cylinder is only 5 months old.

The bottom immersion heater has failed & should be covered by the 2 year manufacturer’s guarantee.

The Megaflo engineer turned up & offered numerous excuses as to why he couldn’t carry out the repair:

The whole cylinder will need to be disconnected & turned

The electrics will need to be tested by an electrician

The shelves are in the way & pose a Health & Safety risk

The cylinder has been installed correctly, as per the manufacturer’s guidelines. A space of 250mm from the immersion heater to the wall is required.

We have 300mm, so the cylinder won’t need disconnecting & turning.

It took less than an hour to replace….