This Heatrae Sadia Megaflo cylinder is only 5 months old.
The bottom immersion heater has failed & should be covered by the 2 year manufacturer’s guarantee.
The Megaflo engineer turned up & offered numerous excuses as to why he couldn’t carry out the repair:
The whole cylinder will need to be disconnected & turned
The electrics will need to be tested by an electrician
The shelves are in the way & pose a Health & Safety risk
The cylinder has been installed correctly, as per the manufacturer’s guidelines. A space of 250mm from the immersion heater to the wall is required.
We have 300mm, so the cylinder won’t need disconnecting & turning.
It took less than an hour to replace….